We’re aware of issues with the recent Mac OSX (Big Sur) which has effectively broken the inbuilt MAC VPN client.

If you have upgraded to Big Sur, and you connect via the inbuilt L2TP client, we recommend that you switch to TunnelBlick while we’re waiting for Apple to patch their new OS.

Tunnelblick can be downloaded here.

https://tunnelblick.net/release/Tunnelblick_3.8.7a_build_5770.dmg

You will need a config file for each VPN and your VPN credentials which you can find here:

https://www.vanishedvpn.com/my-account/ #apple #macosx #bigsur

The easiest way to connect your iPhone or iPad is to use our IOS app. Just search for Vanished VPN on the App Store or follow this link

You will need an active Vanished VPN subscription which can be purchased here.

Once you open the app, click on the grey tick in the centre of the screen. You should see a pop up box asking you to enter your VPN credentials. Click dismiss, and you should be prompted to enter your VPN credentials which you can find in the ‘my account‘ section of our site.

If you don’t get prompted, simply click the menu (3 bars in the top left of the screen), and select ‘settings’, which will open the credentials box.

To connect, from the main screen, click the country icon at the bottom of the screen, and select the location you want to connect to.

To connect or disconnect, click the Vanished VPN logo in the centre of the screen. This will turn green when successfully connected. The first time you use the app, you will be prompted that the app needs to update configurations. Click allow, and enter your pin to enable this.

Once setup, you won’t need to enter your credentials again. Just click on the tick to either connect or disconnect from your chosen location.

Trouble shooting.

The app needs to create a VPN in the settings of your device. If there is already a VPN with the same name in the settings, you may need to delete this. On your device, go to setttings / VPN. Click the ‘I’ next to the old VPN connections, and then ‘delete VPN’. Once this is done, delete & re-install the app, and go through the setup again.

Apple TV does not support VPN, however, it is possible to airplay content from IOS or Mac to your TV via your ATV.

Firstly , on your Apple TV make sure airplay is enabled  settings > airplay > on

1. For Mac, follow the instructions from Apple here.  
2. Connect to VanishedVPN
3. Start streaming content on the Mac, and it should play on your TV

For IOS,

1. Make sure you’re on the same network as your ATV.
2. Swipe up from the bottom of the screen to activate control centre
3. Tap ‘airplay’
4. Choose the name of the ATV that you want to connect to
5. Connect to VanishedVPN
6. Start playing the video, and it should play on your TV via the ATV.

In OSX Sierra, Apple have removed support for PPTP VPNs. If you have upgraded, and noticed that your VPNs are no longer there, you will need to create new L2TP VPNs using the instructions here

We’re aware that Mac OSX Sierra VPN setup requires an IP address of the server rather than a Servername

IP addresss are likely to change from time to time, so we generally don’t publish them, however, to work around this for Sierra, do the following.

1. open a new terminal window

2. Type nslookup and then the servername 

nslookup usa1.vanishedvpn.com

3. The ip address will be at the bottom of the response

Non-authoritative answer:

Name:    usa1.vanishedvpn.com

Address: 108.61.168.215

This article will show you how to setup your Mac as a wireless hotspot, so that you can share your VPN with devices such as Play station, Xbox, ATV, Smart TV which don’t normally support VPN.

You will need to have your mac connected to the internet via a cable (so that the other device can connect via the wireless). You will also need to setup the VanishedVPN client using these instructions, and make sure it is working.

1) Right click the apple icon at the top of the screen, and select system preferences

In the Sharing menu, select Internet Sharing from the left panel. The Internet Sharing options will appear on the right side of the screen. Set the following settings:

Share your connection from: [the VPN connection you just created]
To computers using: check the box for Wi-Fi

Select Wi-Fi Options…, and enter the following details:

Network Name: [choose a network name]
Channel: [leave as default]
Security: WPA2 Personal
Password: [choose a password]
Verify: [re-enter your password]

Then click OK.


Anyone wishing to connect their device to your VPN network will need the password you’ve just set.

 

Start Internet Sharing

On the Sharing menu, check the box next to Internet Sharing.

You will see a prompt asking you to turn on Internet sharing. Click Start.

When Internet Sharing has been activated, a green light will appear next to the text: “Internet Sharing: On”.

Next , connect to your VPN client.

In the top menu bar , you should now see a timer icon (indicating the VPN is connected) and the wireless icon will change as shown below.

Finally , go to the other device (Playstation, Xbox, ATV, Smart TV), and connect to the wireless connection that you just set up using the password that you set.

You are now connected over the VPN that is being shared on your Mac, and you should be able to access unblocked content.

Open System Preferences and go to the Network section.

Click the + button in the lower-left corner of the window.

Select VPN from the Interface drop-down menu.

Select L2TP from the VPN Type drop-down menu.

Enter anything you like for the Service Name.

Click Create.

For the Server Address, enter one of the following (depending on the content you want to view):

Next, enter your credentials. **Note – ALL CREDENTIALS ARE CASE SENSITIVE AND MUST BE ENTERED EXACTLY AS THEY ARE ON THE WELCOME EMAIL THAT YOU RECEIVED

Enter Your VPN Username for the Account Name.

Click the Authentication Settings button.

In the User Authentication section, select the Password radio button and enter Your VPN Password.

Select the ‘shared secret’ field and enter happiness

Click OK.

Check the Show VPN status in menu bar checkbox.

Important !
Click the Advanced button and make sure the ‘Send all traffic over VPN connection’ checkbox is selected.

Click OK to close the Advanced settings, and then click Apply to save the VPN connection information.

Click ‘connect’, and in a couple of seconds you should see the connection established.

You should now be able to browse as normal, and unblock content.

Common issues

1 If you see a login screen when browsing after connecting to the VPN, it’s likely that you didn’t complete step to ‘Send all traffic over VPN’ above

2  If you have connected to the USA server, but you are still seeing your local Netflix catalogue, it’s likely that you didn’t complete step to ‘Send all traffic over VPN’ above

L2TP VPN Setup guide for IOS (iPhone / iPad)

Go to Settings -> General -> VPN.

Tap Add VPN Configuration….

Tap Type. Select L2TP and go back.

Tap Description and enter anything you like.

Tap Server and enter one of the following (depending on what you want to access):

Tap Account and enter Your VPN Username.

Tap Password and enter Your VPN Password.

*note, the username and password will be the same as before, and should be copy and pasted from the email that you originally received from us.

Tap Secret and enter happiness

Make sure the Send All Traffic switch is ON.

Tap Done.

Slide the VPN switch ON.

Once connected, you will see a VPN icon in the status bar. You should now be able to access content and browse as normal.

You can repeat the steps above to setup VPN clients for multiple services, and just switch between them.

**Note – ALL CREDENTIALS ARE CASE SENSITIVE AND MUST BE ENTERED EXACTLY AS THEY ARE ON THE WELCOME EMAIL THAT YOU RECEIVED

Go to Settings -> General -> VPN.

Tap Add VPN Configuration….

Tap Type. Select L2TP and go back.

Tap Description and enter anything you like.

Tap Server and enter one of the following (depending on what you want to access):

Tap Account and enter Your VPN Username.

Tap Password and enter Your VPN Password.

*note, the username and password will be the same as before, and should be copy and pasted from the email that you originally received from us.

Tap Secret and enter happiness

Make sure the Send All Traffic switch is ON.

Tap Done.

Slide the VPN switch ON.

Once connected, you will see a VPN icon in the status bar. You should now be able to access content and browse as normal.

You can repeat the steps above to setup VPN clients for multiple services, and just switch between them.

**Note – ALL CREDENTIALS ARE CASE SENSITIVE AND MUST BE ENTERED EXACTLY AS THEY ARE ON THE WELCOME EMAIL THAT YOU RECEIVED